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FAQ

Frequently Asked Questions

1. What services does Titan Valet Services offer in San Antonio?

We specialize in two core services:

  • Valet Trash Collection: Reliable, tailored waste collection for residential apartments and commercial properties in San Antonio.

  • Junk Removal Services: On-demand bulk item and junk removal for local residents and businesses, helping to keep San Antonio clean and green.

  • Each service is customized to fit your specific needs, ensuring affordability and professionalism.

2. Are there any items you won’t remove?

We do our best to accommodate all jobs however we may charge an additional fee for:

  • Hazardous household waste

  • Bio hazards (very limited to small animals must be in an accessible location)

  • Construction debris (we charge different weight capacity for rocks and concrete)

  • Items infested with pests (e.g., bedbugs, termites) may incur a sanitation fee for the safety of our haulers.

  • Items must be movable safely by two adult individuals. If infested items are discovered during service, a decontamination fee may be assessed if bedbugs are detected (photos of will be provided before fee is charged).

  • We reserve the right to refuse a job deemed unsafe or outside the scope of work & will be happy to provide recommendations as an alternative.

3. Do you require photos for junk removal quotes?

  • Yes! To ensure accurate pricing and a smooth process, we require photos for any heavier or bulk items. Please email photos to aaron@titanvaletservices.com or Text 210-683-1763 when requesting a quote. Photos help us determine if the items meet our guidelines and are safe to remove.

  • We currently do not provide industrial sized roll-off dumpsters, but this is something we are looking into as the business grows.

4. How do I book your junk removal or valet trash services?

  • Valet Trash Services: Contact us to discuss your property’s specific needs. We’ll send a service agreement based on your apartment or commercial property’s size and schedule.

  • Junk Removal Services: Submit your service request along with photos of the items for removal. Once details and pricing are confirmed, we’ll schedule your service. Payment is due upon completion.

  • Book Online - Now available for smaller loads!

5. What areas do you serve?

  • We proudly serve San Antonio, Leon Valley, Alamo Ranch, Helotes, Converse, Windcrest, Alamo Heights, Shavano Park, and many others.

6. What are your payment terms?

  • Payment for junk removal services is due upon service completion.

  • Long-term valet trash contracts are billed according to the terms outlined in the signed agreement.

  • Note: All sales are final and non-refundable upon completion of services.

7. What happens if I need to cancel?

  • Junk Removal Services: Free cancellations - Please call ahead

  • Valet Trash Services: Cancellations are subject to the terms of the signed agreement, including potential early termination fees.

8. Are you insured?

  • Yes, Titan Valet Services is fully insured.

  • Titan Valet Services LLC may be required to use compactors or bins available on-site for Valet trash collection and is not liable for normal wear or unexpected malfunctions of on-site trash disposal mechanisms.

9. How do you handle the disposal?

  • Usable junk (shelves, furniture, equipment) all get separated for donation if possible.

  • We accept and recycle all scrap metal, cardboard, and plastic if possible.

  • We accept and recycle all E-waste, wires, electronics, tv, and old CRT televisions.

  • Furniture, mattresses, dry-wall debris, scrap wood, building materials, and non-contaminated junk is sent to collection sites. 

  • We don't take heavy machinery, vehicles that will not move, or items over 400lbs (two people cannot lift)

  • Solid waste (household trash/rotting food/trash), Styrofoam, certain packaging materials, railroad ties, and other hazardous waste gets taken to the landfill as a last resort.

  • Larger volumes of trash that is contaminated with animal feces or water damaged are also taken straight to the landfill. 

10. how do junk removal companies charge?

  • We keep it simple and charge by volume or by load with our truck and trailers relative to accessibility. 

  • We can try to work with your budget to help earn business. 

  • Recyclables and lighter items bring costs down.

11. How can I contact you for more information?

We’re here to answer all your questions and provide custom quotes for your San Antonio valet trash and junk removal needs.

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