Terms & Conditions

Welcome to Titan Valet Services LLC! By using our website, scheduling a service, or entering into an agreement with us, you acknowledge and agree to the following terms and conditions. Please read these terms carefully as they outline the rights and responsibilities of both parties.

1. Services Provided

Titan Valet Services LLC offers the following services:

Valet Trash Collection: Tailored waste collection services for residential apartments and commercial properties through privately agreed-upon contracts.
Junk Removal Services: One-time, on-demand junk removal for residential and business clients, including bulk item disposal.
Service-specific terms, including schedules, pricing, and scope of work, are determined during consultations and confirmed via agreements or job confirmations.

2. Booking and Confirmation

Valet Trash Services: Service agreements must be signed before services begin. Any add-ons or modifications to the agreed scope of work may incur additional charges.
Junk Removal Services: Bookings are confirmed once all service details, including pricing, have been agreed upon. Payment is due upon arrival/completion of the job unless specified otherwise in writing.

3. Payment Terms

All payments are non-refundable once service is completed.
Payments for junk removal are due in full upon completion unless agreed otherwise in writing.
Payment constitutes acknowledgment that you have reviewed these Terms & Conditions and agree to all liability and disposal provisions herein.
Late payments for contractual services may incur additional fees, as specified in the agreement or invoice terms.

4. Cancellations and Modifications

Valet Trash Services: Cancellations or early terminations of contracts are subject to the terms outlined in the signed agreement and may include fees.
Junk Removal Booking Services: Please notify us of your cancellation.

5. Refund Policy

All sales are final and non-refundable once services have been rendered.
We are not responsible for pre-existing conditions (including mold, pest activity, water damage, or structural deterioration) that existed prior to our arrival.
If there is a documented service issue attributable to us, we may, at our sole discretion, issue service credit toward a future removal. Cash refunds are not provided once items have been hauled away.

6. Client Responsibilities

To ensure efficient and safe service, clients are responsible for:

Providing accurate details about the property and requested services.
Ensuring safe access to the property for our team.
Informing us of any hazardous materials, fiber glass, mold, biohazards, bedbug infestations, termites, or other rat infestations and may pose significant health risks and unsafe conditions prior to service.
Not informing us of these items poses a significant health risk to our team and will incur surcharge for de-contamination protocols
Failure to meet these responsibilities may result in service delays for PPE preparation, additional charges, or cancellations (based on level of health risk).

7. Liability, Abandonment & Release of Property

7.1 Customer Authority.
By booking or paying for service, Customer represents and warrants that they own the junk removed or have full legal authority to direct their removal and disposal, and that such items are not stolen, on hold, or subject to any third-party claim or evidence preservation requirement. Customer agrees to provide proof of authority only on request.
7.2 Abandonment & Transfer of Ownership.
Any item presented for removal and/or loaded into Titan Valet Services LLC vehicles, trailers, or designated removal areas is deemed irrevocably abandoned by Customer, and title transfers to Titan Valet Services LLC immediately upon loading. Titan Valet Services LLC may donate, recycle, resell, scrap, or dispose of such property in its sole discretion. Removals are final.
7.3 No Retrieval / No Access to Equipment.
For safety and liability reasons, Customers and third parties may not access trucks, trailers, containers, or disposal areas once loading has begun. Items will not be located, sorted, or returned after loading and haul off. If Customer needs items held, inventoried, moved, or sorted (non-junk removal), this must be presented to Titan Valet Services in writing and in advance under a separate paid addendum.
7.4 Personal Effects, Valuables & Scrap Materials.
Customer is solely responsible to inspect and empty items before service. Titan Valet Services LLC has no duty to inspect, inventory, segregate, or appraise items of value among goods presented for removal. Customer is encouraged to remove any personal effects or items of value (including items kept for monetary or sentimental reasons). Titan Valet Services LLC assumes no responsibility for, and will not be liable for, items of value, scrap metal, or potential resale goods left for removal or within items specified for removal.
7.5 Release of Claims.
Customer irrevocably releases and holds harmless Titan Valet Services LLC, its members, officers, employees, and agents from any and all claims, demands, damages, or losses arising out of or related to items removed at Customer’s direction, including but not limited to alleged theft, conversion, sentimental value, or resale value, except to the extent caused by proven gross negligence or willful misconduct.
7.6 Lawful Process Only.
Titan Valet Services LLC does not adjudicate ownership disputes. No removed item will be located, segregated, or returned based on informal requests, texts, emails, or third-party statements. Titan Valet Services LLC will act only upon valid lawful process (such as a subpoena, court order, or final arbitration award) properly served under Texas law, or upon written direction from the Customer of record. Absent such lawful process, claims will be denied.
7.7 Indemnification.
Customer agrees to defend, indemnify, and hold harmless Titan Valet Services LLC from and against any and all third-party claims, liens, demands, or actions (including reasonable attorneys’ fees) arising from or relating to (a) Customer’s lack of ownership or authority; (b) Customer’s designation of property for removal; or (c) later claims.
7.8 Documentation & Photos.
Customer consents to Titan Valet Services LLC photographing and/or recording the service area and items before, during, and after removal for verification, training, insurance, and dispute resolution. Records may be retained for not less than 90 days (longer for REO/eviction/PM work).
7.9 Limited Liability.
To the maximum extent permitted by Texas law, and except for proven gross negligence or willful misconduct, Titan Valet Services LLC’s total aggregate liability for any claim arising from a service shall not exceed the amount actually paid by Customer for that specific service. Consequential, incidental, special, or punitive damages are disclaimed.

8. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy. Any information provided to us will be used solely for scheduling, billing, and communication purposes.
We will not send any promotions unless we have conducted business for you as a client. If you wish to opt-out of these promotional emails please contact Aaron@titanvaletservices.com to Opt-Out
We do not sell data or provide information to third parties.
All customer information is stored on web dashboard and can be removed upon request.

9. Service Limitations

We may refuse or postpone service if conditions are unsafe or access is blocked.
Additional fees may apply for oversized loads, undisclosed hazards, or extra labor time.
We do not remove hazardous materials such as asbestos, industrial chemicals, biohazards, medical waste).

10. Amendments

Titan Valet Services LLC reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page, and continued use of our website or services constitutes acceptance of the revised terms.

Last Updated: 11/2/2025